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Problems we've
already solved.
Ten of them, written up in full. We name the industry, never the client.
Stop overselling across every storefront
Two customers bought the last one within an hour of each other, on two different stores, because neither store knew the other had already sold it. Somebody had to phone one of them and apologize.
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From scan to printed label, one screen
The packer reads the address off one screen and types it into another, weighs the box and types that in too, compares carrier tabs by eye, then goes back into two systems to paste the tracking number. Per box.
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One barcode truth across every system
Changing one barcode meant opening five systems and editing it by hand — and every quote, purchase order and invoice ever raised still carried the old one, forever.
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Add a product once, everywhere
To add one new product, somebody typed the same fifty-eight details into every back office and every storefront, with different category codes in each, and a calculator open for the price ladder.
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Four scan stations, one shared source of truth
A short delivery was found six weeks later, when the books were checked. Nobody could say who packed the order that went out wrong. And the count that would have caught both takes the building offline for a day.
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Reorder points that follow real demand
The reorder level in the system was a number someone typed once, years ago, for a product that sells nothing like it used to. Everyone knew it was wrong, so everyone ignored it and bought from memory instead.
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916 catalog pages, scored and rewritten
Somebody exported the catalog to a spreadsheet, hand-wrote descriptions one product at a time, and gave up around item eighty. Image alt text never got written at all.
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Intake without the clipboard or the callback
An injured caller answers the same thirty questions out loud to a receptionist, is told an attorney will call back, and hangs up with no idea what their claim might be worth or what happens next.
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Statements in, sorted spending out
Every bank exports a different shape, one of them only gives you a scan, and somebody spends a day a month turning all of it into rows — then tags the same coffee shop for the four-hundredth time.
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Websites the owner can actually edit
Changing one sentence on the services page meant emailing a freelancer, waiting three weeks, and paying for a paragraph. So the site stopped changing, and then it stopped being true.
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